State Farm® Insurance Agent Brian Thomson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ellen Craig
August 26, 2024
5
out of
5
rating by Ellen Craig
"Received effective assistance from Shelly to obtain multi car discount and other options to counter an increase in premium. This increased over $100 a month resulting from "Drive Safe and Save" action. We could not determine what caused this."
We responded:
"Thank you Stella for the 5 star review & your kind words. We are honored you trust us with your auto insurance and home insurance for so many years. Unfortunately, price increases are something we all deal with, our job here at, Brian Thomson State Farm, is to make sure you are receiving every discount possible. Again, thank you for allowing us to be there for you, we appreciate you and look forward to serving you for many more years in the future! -Shelley"
Mel Belle
August 23, 2024
5
out of
5
rating by Mel Belle
"Fast and efficient!! Kelly helped us today, she was professional and friendly!! Everyone on the team has provided us with excellent customer service; we recommend them for your insurance needs!!"
We responded:
"Melaine, thank you for trusting us, Brian Thomson State Farm, with your auto insurance & renters insurance needs. It was an absolute pleasure to serve you this week! I really appreciate the very kind words & 5 stars! -Kelly "
Dominique Randall
August 22, 2024
5
out of
5
rating by Dominique Randall
"I typically work with Joe (who is absolutely knowledgeable in all aspects of insurance and a true professional), but today I worked with Jennifer as Joe was out of the office this afternoon. Jennifer was so wonderful! She took the time to help me with a complicated issue, understand it completely, and was totally unfazed and had an abundance of patience when I needed clarity and asked dozens of questions. She even offered extra tips and expertise that really helped my situation. In my last 4+ years with this office (and 20+ years with State Farm), this is the norm in my experience with every member of Brian’s Team, and also my experiences directly working with and interacting with Brian. Cannot recommend this Agency enough!!!"
We responded:
"Dominique, thank you for taking out the time to recognize our agency; Brian Thomson State Farm. Serving your auto insurance & home insurance needs, is such a pleasure! Your concerns & issues are important to us. We are always here to provide world class service. -Jennifer"
LaSandra Denagall
August 22, 2024
5
out of
5
rating by LaSandra Denagall
"My experience with State Farm has been real nice the employees are very respectful polite, and they go above beyond their limits to help you and every way! I’ve been with State Farm over 30 yrs, never had a problem with the service!"
We responded:
"LaSandra, we are so thankful you have trusted us all these years for your auto insurance, home insurance, & life insurance needs! It is our honor to serve you & your family! -Jennifer"
Sharenthia Chew
August 14, 2024
5
out of
5
rating by Sharenthia Chew
"I have been with Brian Thompson State Farm for years and they have the best customer service. Kelly Lamartiniere is the best. She is always available when I need her."
We responded:
"Sharenthia, it's an honor to serve your auto insurance & renters insurance needs! Thank you for trusting Brian Thomson State Farm. We greatly appreciate the very kind words & 5 stars! -Kelly "
Rose Edwards
August 14, 2024
5
out of
5
rating by Rose Edwards
"I am an employee for Stare Farm and I work in the claims department, I had to make a call to this office and spoke with a wonderful women by the name of Shelley, she answered the phone with an amazing greeting and made me feel like customer service really does still exists. She was knowledgeable and helpful! If you are in the area and need a great agent or office check them out!!"
We responded:
"Thank you, Rosemarie, for your kind words! It was an absolute pleasure speaking with you. Our office takes great pride in the customer service we provide. Great claim reps like you, make our job easier! Thank you again, Shelley "
Roy Coghlan
August 11, 2024
5
out of
5
rating by Roy Coghlan
"Brain Thomson and crew provided fast, courteous and professional service as Always! Jennifer was extremely polite and knowledgeable and got me taken care of quickly. Thanks to the Brian Thomson for a fantastic set of folks and the great service"
We responded:
"Roy, we are honored you took out the time to leave us, Brian Thomson State Farm, such a great review. We strive to deliver great customer service everyday. Thank you for trusting us with your auto insurance & recreational vehicle insurance needs! -Jennifer "
Gretta Madden
August 6, 2024
5
out of
5
rating by Gretta Madden
"Good relationship with clients"
We responded:
"Thank you Gretta for leaving us 5 stars & a great review! We really appreciate YOU! -Kelly"
Jim Smith
August 5, 2024
5
out of
5
rating by Jim Smith
"Brian Thomson State Farm Insurance office is top notch!! They have treated us very well whether it’s car insurance, home insurance, boat insurance and some other insurances, we are grateful to have really great service and advice from this group!! They are what we look for in personal service!!! Jim & Rosemary"
We responded:
"Jim & Rosemary, thank you for trusting us, Brian Thomson State Farm, for your auto insurance, home insurance, boat insurance & all your other insurance needs! We are GRATEFUL we get to serve you both! -Jennifer "
Vivian Easley
August 2, 2024
5
out of
5
rating by Vivian Easley
"Was always there for me when I needed you."
We responded:
"Vivian, thank you for trusting us, Brian Thomson State Farm, with your life insurance & renters insurance needs. We are honored to serve YOU! -Kelly "
Patricia Breland
July 26, 2024
5
out of
5
rating by Patricia Breland
"The employees are so helpful and knowledgeable about my needs. They take the time to understand my concerns and are always able to resolve them. Great place to do business."
We responded:
" Patty, Thank you so very much for the kind words. We appreciate the opportunity to take care of your auto insurance and home insurance needs. -Jennifer "
Ruby Turioscy
July 23, 2024
5
out of
5
rating by Ruby Turioscy
"I want personal and professional service from my agent and his staff and I get it with Brian Thompson and his staff."
We responded:
"Thank you, Ruby, for your 5 star review! We always strive to give just that; personal and professional service! We appreciate you and thank you for trusting us with your auto and home insurance! We look forward to many more years of being your “Good Neighbor”! - Shelley "
Stephanie Ebey
July 22, 2024
5
out of
5
rating by Stephanie Ebey
"Such a positive, welcoming environment!! Everyone is family!"
We responded:
"Stephanie, we are so happy to you have you onboard here at Brian Thomson State Farm! We know you will do great things here! -Kelly "
Latoya J
July 19, 2024
5
out of
5
rating by Latoya J
"Great people who take care you with smiles ."
We responded:
"Latoya, thank you very much for such kind words & the 5 star review! We, Brian Thomson State Farm, are honored to serve your auto insurance needs! We are always here to serve you with a smile! -Kelly "
Brittney Burnett
July 18, 2024
5
out of
5
rating by Brittney Burnett
"I appreciate the amazing customer service I receive from Kelly anytime I need assistance or just have question's! I sincerely couldn’t ask for better! They Always go above and beyond for our family!"
We responded:
"Thank you Brittney for taking out the time to leave us, Brian Thomson State Farm, such a great review! We are honored to serve you & Justin's auto insurance & home insurance needs! You ARE family to us! -Kelly "
Malayna Nabors
July 16, 2024
5
out of
5
rating by Malayna Nabors
"Wonderful customer service every time! No question I have gets left unanswered"
We responded:
"Malayna, thank you for trusting us, Brian Thomson State Farm, with your life insurance needs. We are always here to answer any questions you may have! -Kelly "
Debra McNutt
July 16, 2024
5
out of
5
rating by Debra McNutt
"The most FRIENDLY group of employees that I have ever had the pleasure to help me with ALL of my insurance needs !! From the moment that you walk in the door, the friendliness begins !!! Thank you Brian for hiring such a great group of workers ♥️"
We responded:
"Debbie, thank you for taking out the time to leave us 5 stars & such thoughtful words. We appreciate you trusting us, Brian Thomson State Farm, with your auto insurance, home insurance, & life insurance needs. You are a pleasure to have as part of our State Farm family -Kelly "
Joan Wilson
July 12, 2024
5
out of
5
rating by Joan Wilson
"BEST SERVICE EVER ! Jennifer @ Brian Thompson State Farm. Jennifer offered informed suggestions. Her compassion was a wonderful addition ❤️"
We responded:
"Thank you Joan for the very kind words & 5 stars! We strive to deliver 5 star customer service. We are honored to serve your auto insurance & renters insurance needs! -Kelly "
Alaina Mayeux
July 10, 2024
5
out of
5
rating by Alaina Mayeux
"Mrs. Shelley was excellent to work with and very knowledgeable and helpful."
We responded:
"Thank you for trusting me with your auto insurance, home insurance, and financial needs. I am so glad that your dad referred you to me! It was a pleasure speaking with you and I look forward to being your “Good Neighbor” for many years to come. -Shelley "
Kent Bowie
July 10, 2024
5
out of
5
rating by Kent Bowie
"Very great customer service Shelly was very knowledgeable and patience with explaining my coverage. Alone with her colleagues they were great as well. I would highly recommend Brian Thomas State Farm."
We responded:
"Thank you Kent for your kind words. It has been a great pleasure speaking with you. We thank you for trusting us, Brian Thomson State Farm, with your auto insurance, home insurance, and financial needs. We look forward to being your “Good Neighbor” for many years to come! -Shelley "
Karen Jusselin
July 10, 2024
5
out of
5
rating by Karen Jusselin
"Great service from a great team!"
We responded:
"Karen, thank you for the very kind words & 5 stars! We are honored to serve your auto insurance needs. Thank you for trusting us, Brian Thomson State Farm. -Kelly "
boy mcgey
July 9, 2024
5
out of
5
rating by boy mcgey
"I have been with Brian Thompson State Farm for several years now, his staff are excellent and very helpful always going the extra mile. His prices have always been competitive and much lower than other insurance companies. We are very satisfied customers and would recommend them."
We responded:
"We, Brian Thomson State Farm, are so grateful to serve your insurance needs! Thank you for your business & the very kind words! -Brian & TEAM"
Mariah King
June 28, 2024
5
out of
5
rating by Mariah King
"I have had the pleasure of speaking with Melissa from Brian Thomson's office more than once. All of the staff here is exceedingly friendly & helpful but, today I would like to focus on Mrs. Melissa. I was in near hysteria and stuck on the side on the road, in the middle of the woods, in an area with no internet service. Her superior personality and customer service skills calmed me down. She searched multiple agencies and gave me options for the closest trucks with the best rated service! She had the tow truck there in such a short amount of time! She answered each of my many questions with the patience of a Saint! ❤️ Thank you, Melissa & Brian Thomson State Farm staff!"
We responded:
"Mariah, offering quality service is our goal! Roadside assistance is a great value with your auto insurance and I am so happy I could be helpful with getting you to a safe spot! It is always our pleasure to serve you! -Melissa"
Jon Lenon
June 24, 2024
5
out of
5
rating by Jon Lenon
"State Farm agent Ricardo gave great service and was very helpful and getting my rentals insurance going. I Thank him Very much"
We responded:
"Jon, we are thrilled to know you had such a pleasant experience with State Farm. -Brian & TEAM"
LaShaun Edmonson
June 19, 2024
5
out of
5
rating by LaShaun Edmonson
"Great people and nice always helpful and making sure you are satisfied"
We responded:
"Thank you Lashaun for the very kind words& 5 stars! We are honored to serve your auto insurance & renters insurance needs! -Kelly "