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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Betsy Richard

September 25, 2023

5  out of  5 rating by Betsy Richard
"This is one of the most incredible group of people who care deeply for their customers. You surely will want to bring all your insurance needs to them."

Barbara Selby

September 25, 2023

5  out of  5 rating by Barbara Selby
"Always very helpful! We ❤️Brian Thomson State Farm."

Mary Timeless

September 22, 2023

5  out of  5 rating by Mary Timeless
"Love my state farm crew!"

darcus joshua

September 22, 2023

5  out of  5 rating by darcus joshua
"My experience is always EXCELLENT when I visit the Statefarm office …Everyone’s always willing to help in whatever way they can!!"

Chet Moulard

September 21, 2023

5  out of  5 rating by Chet Moulard
"Very friendly staff and always goes the extra mile to help."

Erica Aney

September 21, 2023

5  out of  5 rating by Erica Aney
"Ms. Bridget was extremely helpful and patient with my multiple quotes, edits, and questions. She made sure that I got the best rates available. I highly recommend this branch!"

Chantelle Barr

September 21, 2023

5  out of  5 rating by Chantelle Barr
"I’m well pleased with the service I’ve received from Brian Thomson -State Farm Insurance. Staff is always polite and helpful. Never had one complaint. I would like to personally mention Kelly. She’s very professional and has sweet demeanor, she always insures my questions are answered and I’m satisfied as a customer. Thanks for a job well done!"

Amy Thomson

September 20, 2023

5  out of  5 rating by Amy Thomson
"The people are so nice and friendly!"

Jackie Roberts

September 20, 2023

5  out of  5 rating by Jackie Roberts
"Thank you Mrs. Shelley you are very good at what you do. Very informative and patience, with a smile. Thank you"

Pete Messina

September 20, 2023

5  out of  5 rating by Pete Messina
"This team is amazing and are always so friendly. I would recommend them to anyone who needs insurance. They truly care about you and do not treat you like just another customer. They take their time with you. Thank you for everything."

Brandon W

September 18, 2023

5  out of  5 rating by Brandon W
"Bridget was a very respectful woman when I talked to her. She went way beyond what I asked her to do"

Latoya Patterson

September 15, 2023

5  out of  5 rating by Latoya Patterson
"They are awesome"


September 15, 2023

5  out of  5 rating by Albert
"Overall, i wiil give your team a five star rating. Everyone was courteous and professional. My last call to State Farm was the most impressive. I talked to someone named Jennifer. To me she took customer service beyond what she had to do. She told me that if I was willing to hold on, she would stay on the line until my problem was resolved. And she did. She had to go to three different departments, but she was true to her word. I was very impressed. I'm 70 years old. I came up in a time when customer service was not a buzz word. It was the normal way to do business. She reminded me of what it used to be like and I really appreciated it. My call was about getting an extension on my rental car. I was originally told I could have it for only three days. I didn't get the extension, but I was compelled to do this review because of Jennifer. Your company would do well to hire more people of her caliber. Now I want to give you my impression of Hertz. The first day I got the car I drove it less than five miles to my resident. The second day I drove the car about thirty miles. When I got in the vehicle I looked at the mileage, but I didn't think anything of it until the third day when I needed to put some gas in the car. When I got in the car it had approximately one-fourth of a tank and the low engine oil light came on. I was thinking about extending using the car but I wasn't going to put oil in it. On the morning of the September 13th, I took the car back to Hertz to check on two things. The mileage on the paperwork showed the out mileage as 19475 but the odometer had 19735. I asked the clerk about the mileage and she said they could correct the mileage before I turned the car in. I put twenty dollars gas in the car and it went back to half a tank. I drove the car about fifty miles and turned the car in the next morning about 10:30. The clerk asked me if I needed a receipt because for some reason it wouldn't let her close out the account. I ask her if she was returning my security deposit and she said yes it would be returned to my bank account. With this I'm finished with my evaluation."

Cindy Rox

September 14, 2023

5  out of  5 rating by Cindy Rox
"Brian and his staff are the BEST!! They always have your best interest in mind when they are working with you in whatever has come up! Their advice and help is always available!’"

Cathy Moulard

September 14, 2023

5  out of  5 rating by Cathy Moulard
"Very helpful"

Tony Elias

September 14, 2023

5  out of  5 rating by Tony Elias
"Kelly’s great! She always takes care of me and gives me suggestions so that I can make informed decisions. She is not always there but the rest of your staff can usually help with what ever I need. Keep up the good work. I like having Kelly in my corner. Tony E"

Barney Luttrell

September 14, 2023

5  out of  5 rating by Barney Luttrell
"I always pay my insurance in person. Everyone is always courteous, and they get me in and out. I’ve never had any issues with their services or my coverage! I can't say the same of my previous insurer. I highly recommend them. 😊"

Linda Bynog

September 14, 2023

5  out of  5 rating by Linda Bynog
"The nicest and most welcoming staff I have ever had the pleasure to meet! Everyone is always so professional and helpful. They really go the extra mile. Don't hesitate to call them."

Brian Parson

September 14, 2023

5  out of  5 rating by Brian Parson
"I've been with B. Thompson for decades. Solid people 👌"

Terrie Woods

September 14, 2023

5  out of  5 rating by Terrie Woods
"I have been a customer of Brian Thomson for than 30 years. The staff has always treated me as FAMILY and not just a customer. I have always been treated with RESPECT, CARING, KINDNESSia AND UNDERSTANDING!! The staff has always displayed PROFESSIONALISM and GREAT CUSTOMER SERVICE!! Brian Thomson has never been too busy to PERSONALLY assist me whenever I called on him THANKS Brian!"

Courtney Simon

September 13, 2023

5  out of  5 rating by Courtney Simon
"I really appreciate the customer service I received and continue to receive at Brian Thompson Insurance. All of your agents are great , But there are two agents ( Joesph and Kelly ) that go out of their way to make sure I am completely taken care of !!! Thanks for everything!! Michael Simon"

stacy barraza

September 13, 2023

5  out of  5 rating by stacy barraza
"Appreciate the prompt service I receive from the staff of Brian Thomson - always very helpful, friendly, and gives prompt attention to all my needs - appreciate ya'll!!!!!"

Brenda Rachal

September 12, 2023

5  out of  5 rating by Brenda Rachal
"We saw mrs Shelly and took the defensive driving course and she worked us up some life ins and as always she is super sweet. I never feel like I’m bothering her with all my questions. She explains everything so good. We left out without a worry we knew she took care of everything"

Theresa Spell

September 9, 2023

5  out of  5 rating by Theresa Spell
"They always make sure To take care of their costumers needs! I would not want to do business anywhere else! The most courteous customer service ever. Anyone that answers the phone will give you great service, however Kelly is the Bomb!"

Krizzle Hernandez

September 8, 2023

5  out of  5 rating by Krizzle Hernandez
"Opted for state farm for our renter’s insu. Because they have the lowest quote on our area and they also have a friendly and nice customer service. Kelly was very informative and told me clearly about what’s not included on our policy. Great service!"