State Farm® Insurance Agent Brian Thomson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Lisa D'Amico
March 24, 2025
5
out of
5
rating by Lisa D'Amico
"I have been with Brian Thompson's State Farm office a long time. Brian and his team are very nice and helpful. Thanks for taking care of all my insurance needs."
We responded:
"Lisa, we are honored to serve your auto insurance & renters insurance needs. Thank you for trusting us all these years. We look forward to many more! -Kelly"
morgan gremillion
March 19, 2025
5
out of
5
rating by morgan gremillion
"I had a WONDERFUL experience with Brian Thomson’s agency. Just when I thought my claims experience might be a disaster, it went SO smooth!! I had injuries, a totaled vehicle, and was able to come out of all of it completely taken care of. Thank you to everyone on the team - your hard work certainly does not go unnoticed!!"
We responded:
"Morgan, we are honored to have made your auto claim experience a great one. We are always here to be helpful when accidents occur. Thank you for trusting us, Brian Thomson State Farm, with your auto insurance needs! -Brian & TEAM"
David fontenot
March 17, 2025
5
out of
5
rating by David fontenot
"Brian Thompson State Farm has been taking care of my insurance needs for 25 plus years. Brian and his staff have always been there for me and my family when needed."
We responded:
"David, you have been an absolute pleasure to service all these years! Thank you for trusting us with your auto insurance, home insurance, & boat insurance needs. We are always here to be helpful to you and your family. -Brian & TEAM"
Lisa Whitton
March 14, 2025
5
out of
5
rating by Lisa Whitton
"Stephanie has made the process of me switching insurance companies so easy. She is very personable and helped me with kindness and is very efficient and knowledgeable. To me customer service is what it’s all about and State Farm is very lucky to have Stephanie."
We responded:
"Mrs. Lisa, it has been a joy speaking with you! Thank you for allowing us the opportunity to serve your auto insurance & home insurance needs. We appreciate you! -Stephanie "
Kaila Ducote
March 13, 2025
5
out of
5
rating by Kaila Ducote
"Kelly is AMAZING. The team is so helpful, quick to assist with my claim, and got me in a rental same day!"
We responded:
"Kaila, thank you for the very kind words & 5 stars! We are honored to serve your auto insurance needs. We are always here to be helpful in anyway. -Kelly "
Adrian Yarno
March 6, 2025
5
out of
5
rating by Adrian Yarno
"I wish I could leave Brian Thomson State Farm more than 5 stars! Kelly did a great job setting me up with affordable car insurance! The whole process was so easy! Give Kelly a call; you won’t regret it!"
We responded:
"Adrian, thank you for taking out the time to leave such a great review! We are honored to serve your auto insurance needs. Thank you for trusting us to be your "good neighbor!" -Kelly "
Vincent Brocato
February 26, 2025
5
out of
5
rating by Vincent Brocato
"Very pleasurable and enjoyed the visit. Everything I needed done got done In a short amount of time."
We responded:
"Vince, we are so thankful for the 5-star review! We are honored to serve your auto insurance & home insurance needs! -Kelly "
Tina Milligan
February 25, 2025
5
out of
5
rating by Tina Milligan
"Kelly is always awesome! I absolutely love State Farm and the care they take you their people"
We responded:
"We absolutely love having you as part of our State Farm Family! Thank you for trusting us with your auto insurance & life insurance needs! We really appreciate you, Tina. -Kelly "
Victoria Davis
February 24, 2025
5
out of
5
rating by Victoria Davis
"The entire team is so incredibly helpful and wonderful to work with no matter how big or small the question. They always go above and beyond to help and I never feel like I am being a bother when I reach out to the office."
We responded:
"Thank you, Victoria for your 5-star review and kind works. We do our absolute best to make sure we are providing the best options available for our customers when discussing USBank products and other products such as auto insurance, fire insurance, life insurance, and health insurance. We appreciate you being our “Good Neighbor” and always being there for us as well! -Shelley"
Lisa Lynn
February 21, 2025
5
out of
5
rating by Lisa Lynn
"Brian Thomson State Farm has courteous, professional and extremely helpful staff - you just cannot beat fantastic Customer Service!"
We responded:
"Melissa, thank you so much for the kind words & 5 stars! It is an absolute pleasure to serve your auto insurance & home insurance needs. We are always here to be helpful! -Kelly "
Jason Joseph
February 19, 2025
5
out of
5
rating by Jason Joseph
"Amazing service and amazing people. They handle any and all questions with pleasure! It's more of a family than a business."
We responded:
"Jason, you are family to us! We are so thankful to serve your auto insurance, renters insurance, & life insurance needs. Thank you for the 5-star review! -Kelly "
Justin Bonnette
February 19, 2025
5
out of
5
rating by Justin Bonnette
"Very good customer services! hospitality out this world!"
We responded:
"Justin, thank you for the kind words & 5 stars! We are honored to serve your auto insurance, renters insurance, & life insurance needs. We appreciate your business & we are always here to be helpful! -Kelly "
kenneth mccarty
February 17, 2025
5
out of
5
rating by kenneth mccarty
"Been with agency over 30 years, staff is always friendly and helpful, never too busy or unable to assist with my insurance and banking needs."
We responded:
"We are so thankful Kenneth that you let us serve you!!!"
Kiyana Chattman
February 9, 2025
5
out of
5
rating by Kiyana Chattman
"The customer service at this Alexandria, LA State Farm office is top notch."
We responded:
"Thank you, Kiyana! I always enjoy working with you! We strive very hard to deliver great customer service to everyone we encounter. -Kelly "
Kieran Taylor
February 7, 2025
5
out of
5
rating by Kieran Taylor
"Working with Kelly from Brian Thomson State Farm has been SUCH a pleasure! She is incredibly knowledgeable and so sweet over the phone. I had some questions and needed her assistance with a few things. She responded promptly and was a huge help with everything I needed. Such outstanding customer service. I HIGHLY recommend for any of your home, auto, and Life insurance needs!"
We responded:
"Kieran, thank you for taking out the time to leave such a great review & 5 stars. I always enjoy working with you! Our agency is always here to be helpful in whatever needs you may have; auto insurance, home insurance, boat insurance, life insurance, & disability insurance. -Kelly "
Jerry M Tyler
February 6, 2025
5
out of
5
rating by Jerry M Tyler
"I had a concern about my bank draft payment to State farm insurance not being able to clear after speaking to the representative Kelly and she took care of the issue and she was a pleasure to talk with she was so patient with me and looked up my account and corrected the issue it was nice to talk to someone the really represents Brian Thompson State farm insurance agent with such respect and kindness towards their customers. Thank you Brian Thompson for having a employee that really cares for the customers and being so caring and understanding. Thank you again and God Bless"
We responded:
"Jerry, it was such a pleasure speaking with you today! Thank you for taking out the time to leave such a kind review & 5 stars! We are honored to serve your auto insurance & renters insurance needs. We care about your concerns & are always here to be helpful. -Kelly "
Sandra Cleveland
February 5, 2025
5
out of
5
rating by Sandra Cleveland
"Kelly completely and quickly solved a problem that I could not solve on my own. Kelly is friendly, reassuring and knowledgeable. Working with Kelly was a very positive experience and she gave me peace of mind even before the problem was solved. Thanks so much Kelly and thanks to your agency."
We responded:
"Sandra, thank you for taking out the time to leave such a kind review. Here at, Brian Thomson State Farm, we strive to deliver world class customer service. You make it very easy for us to do so! -Kelly "
Jeff A
January 30, 2025
5
out of
5
rating by Jeff A
"This is truly a team that delivers excellent service--Ask for Stephanie!"
We responded:
"Jeff, we are honored you trust us, Brian Thomson State Farm, with your auto insurance and home insurance needs! Thank you for taking out the time to leave us 5 stars & such a kind review! -Stephanie"
Deirdre Hall
January 29, 2025
5
out of
5
rating by Deirdre Hall
"Kelly was very courteous this morning when I called. I was sorry to hear that Joseph was no longer there but all of the staff is very helpful & professional. I would highly recommend Brian Thomson State Farm Insurance to my friends & family. Keep up the grrrrreat work State Farm!!"
We responded:
"Deirdre, thank you for the very kind words & 5 stars! It was a pleasure speaking with you today. We are honored to serve your auto insurance & home insurance needs! -Kelly"
Shanon Collins
January 29, 2025
5
out of
5
rating by Shanon Collins
"Always treated right by Brian and his team. Look forward to seeing them in the new location soon!"
We responded:
"Shanon, thank you for trusting us, Brian Thomson State Farm, with your auto insurance & home insurance needs! We are honored to serve YOU! -Kelly "
Abigayle Gross
January 28, 2025
5
out of
5
rating by Abigayle Gross
"The office is always so quick to answer my call and so kind to help me every time!!! Yall have the best agents there!!!"
We responded:
"Abigayle, thank you for taking out the time to leave us, Brian Thomson State Farm, a 5-star review! We are honored you trust us with your auto insurance needs. We are always here to be helpful! -Kelly "
Delloyd Brunson
January 28, 2025
5
out of
5
rating by Delloyd Brunson
"Been with Brian and all the employees since 11th grade. around 44 years and always have got great service whether I liked it or not / they do work to keep your insurance rates down with the coverage you need. Thank You ladies and Brian"
We responded:
"Delloyd, we can’t express enough how much we appreciate your loyal business all these years. We are honored to serve your auto insurance, home insurance, & boat insurance needs. We look forward to serving you & your family in the future as well. Our TEAM is always here to provide affordable, friendly service! -Brian & TEAM"
Barbara Jewell
January 28, 2025
5
out of
5
rating by Barbara Jewell
"Called today to take care of some business for a friend. I talked to Kelly, she was very helpful, and very respectful. Very good customer service."
We responded:
"Barbara, thank you for the 5 stars & kind words! It was an absolute pleasure speaking with you today! -Kelly "
Kimberly Alexander
January 27, 2025
5
out of
5
rating by Kimberly Alexander
"I always have good this to say about this company cause they are always there to help me with anything that I need…."
We responded:
"Kim, we are proud to hear that you can trust us, Brian Thomson State Farm! We are always here to be helpful. Thank you for allowing us to serve your auto insurance needs! -Stephanie"
Mary Farmer
January 24, 2025
5
out of
5
rating by Mary Farmer
"Always knowledgeable and helpful!"
We responded:
"Mary, we are honored you trust us, Brian Thomson State Farm, with your auto insurance needs. Thank you for letting us serve you! -Jennifer"